Cindy Gaines has over 28 years of healthcare experience, splitting this time between quality and operations across the continuum. Gaines was the chief operating officer and president of administration for a health system in Kalamazoo, Michigan. During her esteemed career, Cindy has led the integration of patient care across the care continuum and integrated program requirements of third-party payers including pay-for-performance criteria to maximize clinical, operational, and financial initiatives. Gaines also championed physician quality alignment, attained PCMH designation and CPC+ approval for primary care sites, and managed integration activities for growing organizations.
As chief nursing officer, she serves as part of the senior leadership team responsible for developing comprehensive population health solutions that leverage data to identify populations at varying acuity levels who are most appropriate for care programs, tools to support enhanced delivery and deployment of care, programs that virtually connect with and engage patients where they are, and analytics to evaluate outcomes and identify new opportunities.
Responsible for promoting the movement to value-based care and population health management among Philips' customers. Driven by her desire to improve care delivery on a bigger scale with technology that is designed with the user in mind, Cindy brings her extensive knowledge of the pain points health systems face in both the inpatient and outpatient spaces, combined with her expertise in how regulations shape operations, to every conversation she has with hospital c-suites.