CONNECTED HEALTH CONFERENCE • SAVE THE DATE • October 16-18, 2019 • Boston, MA
By Fran Ayalasomayajula, MPH, PMP, Population Health, Worldwide Lead, HP Inc.
A recently conducted survey of leading institutions revealed that one of the top five reasons healthcare providers (HCPs) have struggled to expand home-based monitoring as part of their population health management programs is an inability to provide technology service and support at scale.
IT departments are being asked to take on roles that stretch them beyond their comfort zone. Some say IT organizations’ sole purpose is to “keep the lights on” within the brick and mortar facilities. They profess that IT’s role does not include supporting computer devices that patients use as part of their enrollment in a home-based monitoring program.
For a moment, let’s agree...The number one job of the HCP’s IT organization is the management and functional maintenance of IT infrastructure within the health system, including externally facing applications such as patient portals. However, for most, supporting devices provisioned to patients for at-home use is beyond their scope and capacity. Yet, the business of healthcare is changing, and IT must keep up with the demands brought on by these changes. When asked to assist in the onboarding of home-based monitoring, IT should have the confidence and ready state strategy to meet the needs of their population health and community outreach departments.
The reality is when IT departments are managing day-to-day routine tasks, like tech refreshes, security audits, and provisioning user accounts and access privileges, they may struggle to participate in the strategic decision-making process that will add to their business’s bottom line. This can stifle the innovative potential of an increasingly vital department, which given the way tech advances, no business can afford.
Getting Off to a Good Start
In adopting a home-based monitoring program, there are a few tactics you can employ to prevent similar challenges from stifling your ability to launch and grow your initiative (and that keeps you on your IT team’s good side.) Kick start your program with a deployment model that addresses the need to:
This is not all the work of the IT department. Not at all. Population Health and Community Outreach teams need to think about and communicate a vision, not just a compromising list of demands. Work together to establish criteria for the selection of a third-party service provider and look for partners who understand health consumer behavior. Technology placed in the home setting may not have the same controls or structure that are in place in the confides of a clinical setting. You’ll want to think about how your healthcare consumers will be interacting with the devices and the health system from outside of your clinics. Most institutions want smart, simplified computing solutions that are easily deployed, tracked, and supported.
What is your vision?
Taking the time to brainstorm and prioritize the optimal technology-enabled solutions and services scenario for your patient population will serve you tremendously, because you’ll be better positioned to say what’s truly needed. For instance, consider the following:
HP, a 2018 Connected Health Conference sponsor, offers solutions that save time and help reduce costs and resources to maintain security across a fleet of devices and at every level. HP will showcase its latest technology, including HP Device as a Service (DaaS) at Booth #511.